FAQ


DAYCARE FAQ

What does a day at The Woof look like?

7 am – Daycare Opens: Free play

8 am – Breakfast for boarding dogs

10 am – Group Games

11 am – COMING SOON – Enrichment program (Individual play: nose play, chasing bubbles/ball, treadmill, stuffed Kong Toy, hoop jumping, other agility, bucket weave run)

12 – Lunch is fed

12.30 – Story time

12.30 – 1.30: Quiet / Nap time with soothing music

2 pm – COMING SOON – Enrichment program (Individual play: nose play, chasing bubbles/ball, treadmill, stuffed Kong Toy, hoop jumping, other agility, bucket weave run)

3 pm – Group Games

5.30 pm – Feed boarding dogs / dinner

6 pm – Evening Free Play

7 pm – Daycare closes

8 pm – Bed time

Do you offer any discounts?

We offer prepaid packages (please see our rates page). Discounts are offered on multi family pets as well.

Do you feed my pet during daycare?

If you would like your pet to eat while at daycare you may supply his food in a marked container or zip lock bag. We will NOT feed your dog any treats or food unless instructed by the owner.

Why is my dog tired when he/she comes home?

This is one of the great benefits of dog daycare! Often when you take your dog home, they will curl up and go to sleep. Rest assured, if your dog becomes overly tired during the day, we will give them extra breaks. If your dog is boarding at our facility it is very common for them to sleep for a couple of days after they leave. This is from all the stimulation and play!

Sometimes my dog is thirsty when he/she comes home. Why is that?

Water is available at all times in all of our play areas. Playing hard is just as strenuous as working out. Even though water is available, after a car ride home, it will probably be time for your dog to drink some more water to help re-hydrate after a hard day of play.

I have a small dog – will he/she be safe?

Some smaller dogs enjoy running with the big dogs, but, just in case, we have a special area for the little ones to romp with his/her smaller friends. Our daycare supervisors will assess the best/safest place for your dog.

Does my dog have to attend everyday?

No, you may come everyday if you like. Some of our guests come three times a week or two times a week. It is up to you and your pet to decide the number of days you attend daycare and for how long.

Why do you require that my dog be neutered?

The main reason is that intact dogs are at greater risk of injury from other dogs. In a social environment, intact males are often viewed as threats by other dominant dogs. For safety of your dog, other dogs and our staff, we require all dogs to be neutered by 8 months of age.

Can any dog come in for daycare or boarding?

No. Every dog must first complete our assessment, which is the first daycare day, so we can see how they interact with other dogs. They must be at least 3 months old, and the boys must be neutered if they are over 8 months old, and must be current on veterinarian recommended vaccinations. All dogs must be in good health, flee, lice, tick and mite free, friendly to all dogs, and generally love to play.

Can I take a tour?

Absolutely! In fact, we encourage it. We do our best to accommodate tours at anytime during our regular business hours, however it is preferred that tours be performed between 4 pm and 5 pm Monday to Friday, as our staff will have more time to dedicate to you. We encourage you to ask many questions, as it is our goal for you to have peace of mind while on vacation or at work.

Is there a discount for multiple dogs?

Yes. We offer discounted pricing for our daycare and boarding services. In order to qualify both (or more) dogs must be from the same owner and live in the same household, vaccine copies must show same owners name to qualify. The second dog is 20% off.

Do you have an outdoor play area?

Yes. We have a 600sq ft outdoor play area with a high fence blinded off. It’s 100% secure and safe for all of our guests and they can access it anytime. When the weather is warmer we bring out the pool and turn on the waterpark.

Do you walk the dogs during a daycare visit?

No. Because the dogs are playing all day inside or outside in our outdoor space, there is no need for your dog to get more exercise. Your dog is able to run free and partake in our indoor and outdoor daycare activities. The door to the outside is always open!

What will my dog do all day?

Your dog will be engaged in many activities throughout the day. Run! Play! Socialize with playmates, lounge around and talk the latest gossip with new friends! Enjoy the sunshine and fresh air and even splash around in the outdoor pool!

Do I need to book an appointment for daycare?

No, you can drop in anytime for an hour, half day or full day of play.

What are your Requirements?

– Proof of current vaccinations for Distemper, Parovirus and Rabies. Bordetella not mandatory but recommended.
– Titre tests are accepted.
– Puppies must have their 3rd (or equivalent) set of shots.

Please note: all males must be neutered after eight months. Females do not need to be spayed, however; for the weeks that they are in heat we ask that they stay home.

Please click here to download our waiver or fill it out when you come to the Woof.

What do I need to know before my first visit?

We are looking forward to meeting you, but before we do please make yourself familiar with our requirements.

The first daycare day is free and helps us find out if we are a good fit for your pup.

Please note: all males must be neutered after eight months. Females do not need to be spayed, however; for the weeks that they are in heat we ask that they stay home.
– Proof of current vaccinations for Distemper, Parovirus and Rabies. Bordetella not mandatory but recommended.
– Titre tests are accepted.
– Puppies must have their 3rd (or equivalent) set of shots.

Please click here to download our waiver or fill it out when you come to the Woof.

 

GROOMING FAQ

What is your cancellation policy?

For baths and grooming services we require a 24 hour cancellation or a fee of $20 might apply.

How do I choose the best service for my dog?

At check-in, we will perform a thorough assessment and discuss your pet’s needs with you to make sure the most appropriate services are selected.

Will my pet be sedated?

We never sedate pets. If your dog has been known to have a strong behavioural reaction to grooming or bathing, please advise us when dropping off. If a pet is truly uncooperative or made uncomfortable by the process, we might end the session, but we will never sedate your pet.

Will my dog be kenneled before/after the groom?

No, our grooming pups are free to roam in the grooming area. There are beds, plenty of water and a staff member. You can also add a full day of play in the daycare for $5 with a full groom.

Do you kennel dry dogs?

No, we hand dry all of our dogs and do not leave them unattended.

How long will the grooming service take?

The amount of time it takes for a full groom varies by breed and service, but you can usually plan on it taking up around 2,5 hours. Baths usually take 1 – 1,5 hours depending on breed and coat condition. Minor services, such as nail trims, take approximately 15 minutes and no appointment is necessary. Wait time may apply.

How do I get the cost of my pet’s grooming appointment?

Prices are based on the package, breed, condition of coat and length of service. In order to get a price estimate before your appointment, we recommend talking to one of our groomers.

Do I need an appointment for my dog’s nails to be cut?

No, we’re happy to take walk-ins for services like nail cutting or grinding, ear cleaning and pad shaving.

Do I need to book an appointment in advance?

Yes, booking an appointment for a grooming service ahead of time ensures that you can choose the day and time that suits you best. Saturdays tend to be especially busy. We’re happy to take walk-ins for services like nail cutting / grinding, ear cleaning and pad shaving.

BOARDING FAQ

What does a day at The Woof look like?

7 am – Daycare Opens: Free play

8 am – Breakfast for boarding dogs

10 am – Group Games

11 am – COMING SOON – Enrichment program (Individual play: nose play, chasing bubbles/ball, treadmill, stuffed Kong Toy, hoop jumping, other agility, bucket weave run)

12 – Lunch is fed

12.30 – Story time

12.30 – 1.30: Quiet / Nap time with soothing music

2 pm – COMING SOON – Enrichment program (Individual play: nose play, chasing bubbles/ball, treadmill, stuffed Kong Toy, hoop jumping, other agility, bucket weave run)

3 pm – Group Games

5.30 pm – Feed boarding dogs / dinner

6 pm – Evening Free Play

7 pm – Daycare closes

8 pm – Bed time

How are the dogs fed? Will another dog eat my dog’s food?

The dogs are placed in a separate room to be fed with no other dogs around.

What are the drop off / pick up hours for boarding?

You can drop off or pick up your dog anytime during business hours. If your drop off or pick up falls on a Sunday or holiday, please schedule your time beforehand between 10 am – 5 pm with one of our staff.

Is there someone with the dogs overnight?

Yes, one of our staff members sleeps in the room with all the boarding dogs.

Is my dog in a Kennel overnight?

No, unless you ask for it. The dogs sleep in the same room as our staff member and they have free choice of beds and who they want to cuddle up to.

What do I need to bring for my dog’s overnight stay?

Please just provide your dog’s food and if needed his/her medication. We have everything else covered from food bowls, toys to beds!

Do I need to make a reservation for overnight boarding?

Yes. For overnight boarding a reservation is required. Depending on the time of year, we can often accommodate short notice or same day notice. Please be aware that long weekends, Spring Break, Easter and Christmas are sometimes booked several weeks in advance. During the summer months we fill up early for weekends. Reservations are NOT required for daycare; you may drop your dog in anytime.

Is my dog required to come in for an assessment prior to Boarding? If so when is a good time for this?

Yes. We ask that your dog comes in for his/her free day of daycare prior to being accepted into our boarding services. This first day of meet-and greet is complimentary and is a great way for your dog to meet us, sniff around and meet some new friends. If after this assessment day is complete and our daycare supervisors have determined that your dog does not exhibit any aggression towards other dogs and our staff, he/she will be accepted into boarding services. We can arrange to do this any day Monday to Saturday during business hours.

Why is my dog tired when he/she comes home?

This is one of the great benefits of dog daycare! Often when you take your dog home, they will curl up and go to sleep. Rest assured, if your dog becomes overly tired during the day, we will give them extra breaks. If your dog is boarding at our facility it is very common for them to sleep for a couple of days after they leave. This is from all the stimulation and play!

How do I get my dog started for boarding? What is the initial process?

Your dog must meet our daycare and boarding requirements prior to being accepted into our playgroups. We require a completed Boarding/Daycare registration form for each of your dogs. Please also provide current vaccination records. We will then review your pets registration forms and go over any important information specific to your pet with you. Your pup will then be introduced to the daycare to see if we are a good fit. The first day is free and required prior to a boarding appointment. You are welcome to call and check in on your pups. We will update you regularly when you drop/pick up your dog, although we do encourage you to talk to us anytime with any/all inquiries or concerns.

Why do you require that my dog be neutered?

The main reason is that intact dogs are at greater risk of injury from other dogs. In a social environment, intact males are often viewed as threats by other dominant dogs. For safety of your dog, other dogs and our staff, we require all dogs to be neutered by 8 months of age.

Can any dog come in for daycare or boarding?

No. Every dog must first complete our assessment, which is the first daycare day, so we can see how they interact with other dogs. They must be at least 3 months old, and the boys must be neutered if they are over 8 months old, and must be current on veterinarian recommended vaccinations. All dogs must be in good health, flee, lice, tick and mite free, friendly to all dogs, and generally love to play.

Can you provide my dog his/her medications? Will this cost extra?

Yes and it is free. Please bring your pets medication in the original prescriptive bottles. If your pet requires injections this will be discussed with you during the interview process or by phone before applying. It is our ultimate goal to ensure that your pet is comfortable during his/her stay.

Do you offer a discount for extended stays?

Yes we do. The longer your dog stays the cheaper the daily rate. Please click here to see our Boarding price page for a list of our discounted rates.

Is there a discount for multiple dogs?

Yes. We offer discounted pricing for our daycare and boarding services. In order to qualify both (or more) dogs must be from the same owner and live in the same household, vaccine copies must show same owners name to qualify. The second dog is 20% off.